Patients’ Perception, Views and Satisfaction with Community Health Center Services at Mardan District of Khyber Pakhtunkhwa

Muhammad Israr^1, , Naila Awan¹, Dawood Jan², Nafees Ahmad³ and Shakeel Ahmad⁴

¹Department of Rural Development, Amir Muhammad Khan Campus, Mardan, The University Agriculture, Peshawar, KP- Pakistan

²Department of Agriculture and Applied Economics, The University of Agriculture, Peshawar, KP-Pakistan

³Department of Economics, University of Malakand, Dir Lower, Chakdara

⁴Department of Environmental Sciences, COMSAT Abbottabad

Cite this paper

Muhammad Israr, Naila Awan, Dawood Jan, Nafees Ahmad and Shakeel Ahmad. Patients’ Perception, Views and Satisfaction with Community Health Center Services at Mardan District of Khyber Pakhtunkhwa. American Journal of Public Health Research. 2016; 4(3):79-87. doi: 10.12691/AJPHR-4-3-1

Abstract

The study was conducted during December, 2015 at the Community Health Center (CHC) of Human Development Foundation (HDF), Mardan Khyber Pakhtunkhwa, Pakistan with the objectives to study the services delivered by the CHC to the rural poor’s. For this primary data were collected by means of questionnaires from 120 female respondents and were analyzed by descriptive statistics. Findings pointed that that all of the respondents were satisfied for the medical care provided to them at the CHC and pointed that CHCs contribute in significant ways to the growth and stability of low-income neighborhoods. All of the respondents preference CHC for treatment even if another facility is made available and they are willing to always recommend CHC to her friends, relatives, family for treatment and they are more satisfied from CHC treatment rather than others. In conclusion it is to be said that the CHC plays a pivotal role in enhancing the health status of the rural population in district Mardan by providing all health care facilities to the rural population at the centers and the community/patients in majority situation were satisfied from the heath care system of CHC. It was recommended that that the CHC project must be extended to other rural areas of the district, so that majority of the population will be benefited from its interventions and also more attention should be given to the patient care by introducing modern health care facilities at the door step to the needy patient.

Keywords

patient satisfaction, health services, community development, maternal health care

Copyright

This work is licensed under a Creative Commons Attribution 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

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